1. Your accommodation agreement
2. Payments and mode of payments.
You will be paying a sum of 30% of the total rental price as deposit deposit upon booking whilst the remaining amount (check-in price) at least sixty (60) days before arrival at the property. If a booking is made within less than sixty (60) days prior the check-in date, then the full rental price will be required to be paid instantly
Payments may be made by:
Bank transfer (wiring) to our bank account. Booking online chose the 'Wire Transfer' method, where our bank's details shall show on your screen so you can use them.
For any payment mode facilitated apart from the 'cash in hand', money needs to show to our bank account before we can confirm your booking. Please be noted that our property rental prices are offered on the basis that you will be making your own holiday and travel insurance arrangements.
3. Your accommodation price
The prices contained in our website are accurate at the time of loading. We reserve the right to change prices during the holiday season, depending on the availability of places. However, once you have booked your property, the price will not change.
The price of the accommodation includes cleaning before your stay. If you are staying for more than eight (8) nights, one additional mid-stay clean and linen change will be scheduled for each additional week or part week you stay. You will be notified of the date of the clean and if for any reason the property is not available for cleaning the clean will be cancelled.
4. Changes to the booking
If, after your booking has been confirmed, you wish to changes to it, for example your check-in date or duration, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. A changes fee might apply beyond the rates apply for the booking's period.
5. Cancellation of Booking by you
In the case you shall have to cancel your booking, a part of the already rental price paid to us shall remain non refundable to you as per the cases below:
If cancellation occurs:
a) at least sixty (60) days before the check-in date then 30% of the already paid rental price is not refundable to you.
b) between thirty (30) to sixty (60) days before the check-in date then 50% of the already paid rental price is not refundable to you.
c) less than thirty (30) days before the check-in date then 0% of the already paid rental price is not refundable to you.
6. Change or cancellation of Booking by us
It is highly unlikely that we will have to make any changes to your booking. We do, however, start planning arrangements many months in advance and we may have to correct errors and other details on the website both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your accommodation arrangements we will notify you as soon as possible. You may then;a) accept the changed arrangements;
7. Arrival, Damage Deposit, Defects in the Property and Departure
If you are arriving on an overnight flight, the arrival date will be deemed as the day before your actual arrival.
You will not normally be granted access to the property until 16:00 on the incoming changeover and you will normally be required to vacate the property by 11:00 on the outgoing changeover. Your specific attention is drawn to these times to enable proper cleaning and preparation of the property.
If you fail to bring to our attention any damage you find at the property within 24 hours following your entry, it will be assumed that you were responsible for such damage. You are expected to use the facilities at the property with care and are requested to report to us any accidental damage to the property at the time.A damage deposit will be required which shall be:
* Only the required amount will be taken from the amount payable and not the full amount, if the damage exceeds the 300,00 Euro you are liable for additional damage costs
We ask that on departure you leave the Property in a clean and reasonable manner and that you strip all beds of bed linen, place all towels and bed linen in the kitchen area ready for washing and clean the oven and BBQ.
We will inspect the property after your departure to inspect for losses, damages or equipment being left in an unacceptable condition during your stay. Should you be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, the cost will be subtracted from your damage deposit.
One complete set of keys to the property will be supplied to you on arrival. A charge of thirty thirty (€30) euros will be made for each set of keys not returned to us complete at the end of your stay. If you lock yourself out of the property, we will have a spare set of keys to allow you back in, you will be charged thirty (€30) euros for this service. If you lock your keys in the lock inside the property and we cannot gain access it will be necessary to call out a locksmith, this will cost in the region of €130 and this must be paid by you.
8. Security of the property
Property incursions are very rare. You are reminded however that security of the property is your concern. You must take all steps to ensure that all access doors to the property are locked, windows closed, and burglar alarms (if installed) enabled when away from the property.
9. Electricity Units
A Kw/h reading will be made upon your arrival and departure and details will be available within your property. The maximum limit of consumption per week is as follows: 1 bedroom properties: 300KWH, 2 bedroom properties: 400KWH, 3 bedroom properties: 500KWH, 4 bedroom properties: 600KWH, 5 bedroom properties: 700KWH, 6 bedroom properties: 800KWH. Each KWH hour used above this limit will be charge at 30 eurocents (0,30euros). In the event of excess usage, the guest consents to the amount being deducted from the security deposit. With considerate usage, it is rare to exceed the electricity allowance, however the limitations are in place to ensure that our guests are conscious of their usage and consider the environmental impact of excessive electricity consumption.
10. Your accommodation
This is reserved exclusively for the number of people given on our website no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
At all times during your stay, you are expected to have consideration for your neighbors and other third parties. If you are planning a party or any other function likely to cause disturbance to others it is your responsibility to contact the neighbors and advise them. Please note local laws dictate a midnight curfew for unlicensed music and entertainment in the area. If, in the opinion of ourselves, the local representative, accommodation owner or other person in authority you are, or appear to be, behaving in such a way to cause danger or damage to the property or distress or offence to staff or other persons, we may terminate your accommodation arrangements. In this event we will have no further liability to you and will not be responsible for any expenses you incur, any refund or any compensation. In addition you will be responsible for any additional expenses we may incur as a result of your behavior.
11. Special Requests
If you have a special request that does not form part of the arrangements described on our website please inform us in writing. We will do our best to comply but cannot guarantee to do so and it will not form part of our obligations. Special requests made after your booking date must be confirmed in writing within seven (7) days of the request. We will make every effort to accommodate your request and inform the relevant individuals concerned. However we cannot guarantee that special requests will be met.
12. Holiday insurance
Adequate insurance is essential. It is the responsibility of the person named on our confirmation invoice to ensure that all members of the party (all guest to sleep in the property) are fully insured. Special attention should be given to cancellation in the event of illness, pregnancy or any other event as your deposit will be retained in all circumstances.
13. Our liability to you
We accept responsibility for ensuring that the accommodation which you book with us is supplied as described in our website.
We accept responsibility for the acts and/or omissions of our employees and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the costs of your accommodation.
We will not accept responsibility for any of the following circumstances
a) war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or other disasters, fire, flood, airport closures, bad weather conditions, electrical failures, water failures, sale of property and similar events beyond our control.
b) if you or any member of your party is at fault,
c) if the fault is of someone else not connected with providing the services which make up the accommodation which we have confirmed to you,
d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care,
e) any event which we or the supplier could not help or prevent.
14. If you have a complaint
If you have cause for complaint whilst on holiday, this must be brought immediately to the attention of the management so that action can be taken to rectify the problem. Should the management be unable to resolve the matter, details of the complaint must be notified to in writing within 28 days of the end of your holiday, we will not consider any complaint received outside this period.
15. Passports, visas and health certificates etc
Various requirements as to documentation differ from country to country and from time to time. You are advised to make your own enquiries and to be responsible for ensuring that you have all the correct documentation for Cyprus and any other countries you may wish to visit during your stay. DOUBLE CHECK THAT YOUR PASSPORT IS IN ORDER AND IS VALID FOR AT LEAST SIX MONTHS FROM YOUR RETURN DATE!
16. Data Protection Policy
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, home telephone number, mobile telephone number, any special needs etc.
It is a Cyprus government legal requirement for you to provide us with your name, home address, home telephone number and mobile telephone number. We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may be provided to our affiliated companies for advertising purposes and public authorities such as customs/immigration if required by them, or as required by law.
We will not pass any information onto any person not responsible for part of your holiday arrangements. This applies to any sensitive information that you give to us such as details of disabilities etc. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making your booking, you consent to this information being passed on to anyone who needs that information in order to ensure that your accommodation is suitable for your needs.
Enjoy your stay.